I posted a couple weeks ago about operators monitoring systems and discovering a serious exploit in progress and determining what to do if no one was available to make a call such as shutting down a service. What metrics are in place such as length of time, number of phone calls, seriousness of incident, that allow an individual to make a call that might affect the business confidently. My example was one where it was discovered that a hacker was slowly siphoning off account information at a financial institution. I don’t know what this particular institutions procedures were, but turns out my fictional example happened. Not surprised as it is a valid scenario in todays world, but thought it was worth commenting.
